SHIPPING POLICY

NOTE: Due to COVID-19 shipping delays may occur

 

Shipping

We ship via USPS First Class/Priority Mail, with a delivery time of 3-5 days from the time the order has COMPLETED processing. 

Expect longer processing time during holiday sales. For faster delivery you may upgrade the shipping method. Please make sure your shipping information is correct. If a package is returned for any reason other than our error, the customer will be responsible for the additional charges. Orders are shipped daily on business days, Monday through Friday. 

Shipping Cost

Ship Method Cost

Standard FREE for $25 and above

2nd Day*

Overnight*

* Shipping costs will be calculated based on order total.

SHIPPING TIME FRAMES

Ship Method Shipping Timeframe

Standard5-7 Business Days

2nd Day2 Business Days

Overnight1 Business Day

P.O. Box
If you are shipping to a U.S. P.O. Box, we offer UPS SurePost service free on orders $50 and over.

International Shipping
We ship international orders through DHL Express and DHL eCommerce. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes and applicable fees.

All orders ship Monday through Friday, excluding federal holidays within the United States.

 

Order Cancellations & Changes

"If you would like to cancel an online order after it has been placed, please contact us within 24 hours of placement at CUSTOMERSERVICE@NICBCOSMETICS.COM. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

 

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded

 

If your order is cancelled, you will receive an email to advise you. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact customer service with your order number by sending an email to CUSTOMERSERVICE@NICBCOSMETICS.COM

RETURN POLICY

Returns & Exchanges

At Nic B Cosmetics, your satisfaction matters to us. In an effort to give you the best experience, if for any reason you are not completely satisfied with the products purchased from Nic B Cosmetics, you may return the unused portion for exchange or refund. Returns must be made within 3 days of receipt of your order. Please contact us promptly with any concerns so they may be addressed in a timely manner.

If you would like to return or exchange a product(s) purchased simply contact us via phone or email. Please see our instruction for your return below.

1. EMAIL US: CUSTOMERSERVICE@NICBCOSMETICS.COM
Our Service Team will provide you with a return code and label.

 

2. PRINT IT
Print the label from your email. Complete the Return Merchandise/Exchange section on the back of the invoice included with your order. Please check the appropriate box if the item was a gift.

 

3. PACK IT
Carefully pack items into the box and include the completed invoice. Seal the box and affix the label to the outside of the box. 

 

Note: if returning glass items please wrap it to avoid breakage.

Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.

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